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Dan B

Joyner Trooper / Renegade Support Comment

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Disclaimer:  My spell checker thinks it knows more of what words I want to use than I do.  Typos are not my fault.

This is a general comment on the support I received from Joyner-USA in Phoenix, AZ.  I needed one headlight assembly for my Renegade because the mounting pin was broken.  Duct tape and bailing wire held it in place for a few years.  To my surprise, they had them IN STOCK.  I bought two and kept one of  my good old ones as a backup.   They completed their move to a new address at 2415 S 18th Pl, Phoenix AZ from their former Riverside location.  As a gift, Jake gave me two T-shirts.  He said he as most of the parts for my  2014 Joyner Renegade.  I looked at his yard and he has several engines and UTVs in stock, mostly the 1100cc engines and several Renegades.  Maybe a Trooper or two was buried in there somewhere.  Everything was crated and outdoors.  I hope he moves his inventory indoors, out of the weather.  Their website says their hours are 9:00AM - 5:00PM but their actual hours are 10:00AM - 5:00PM.  I arrived at about 9:20AM and no one was there; place locked up.  I was a little upset that with a 9:00AM opening, someone should have been there.  I was concerned that I made a 70 mile round trip for nothing.  Fortunately, one of his employees showed up and told me of their later hours.  So, everything turned out fine.  I got the parts I needed and two T-shirts.  This is based upon a one time, 1st time experience.  I hope future vists are just as good.

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Glad you had a good experience...I have ordered parts from Joyner years ago and had great experience, the tech there was happy to answer my questions about some troubleshooting I was doing.

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I was there a few weeks ago to pick up some shocks, wheel bearings and some suspension parts. Also was given 2 T shirts (score!). They had all the parts I needed in stock. I live in Quartzsite AZ so it's about 150 miles each way. Glad they are still up and running and it doesn't seem like they are going away anytime soon.

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On ‎4‎/‎22‎/‎2019 at 6:08 PM, mixfixdave said:

Glad you had a good experience...I have ordered parts from Joyner years ago and had great experience, the tech there was happy to answer my questions about some troubleshooting I was doing.

Who was the tech you talked to I emailed a tech there and he didn't know much and never got back to me even after many email asking for help.

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Can’t remember the name, but this was the number...
(480) 539-6872
And
(480) 882-9612

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1 minute ago, mixfixdave said:

Can’t remember the name, but this was the number...
(480) 539-6872
And
(480) 882-9612

Thanks

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I think he's pretty much a one-man operation   When I went there, there was him (I think his name was Jake) and a helper he hired about a month ago.  But at least I got good service from him.

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26 minutes ago, Dan B said:

I think he's pretty much a one-man operation   When I went there, there was him (I think his name was Jake) and a helper he hired about a month ago.  But at least I got good service from him.

OK Thanks

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