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2020 Kawasaki Mule Pro FXT Stop Sale

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2 hours ago, JHICKM4 said:

Picked mine up yesterday. Will post pics later today.  From March 17th to May 9th. 

Guess I'm luckier than some. Dealer also sells Polaris and sells more Polaris than any 

other. I was determined in what I wanted and waited it out... SO  GLAD I did.  Will still 

have to wait on the windshield to come in. 

Trust me you wont be sorry with the Mule. 

John

Russellville, AR. 

I’m in Conway and have been waiting on mine since February 2nd - still no light at end of tunnel.

 

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I’ve decided to to stop thinking about mine until they call me and tell me it’s ready. My local dealer is kept in the dark in most things regarding this whole situation and I truly think Kawasaki customer service is giving me all the info they have, none of it leads to a Mule in the driveway though. It’s just a bad situation made worse by Covid. 

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Diesel has more power, better fuel economy, though it is noisier than a gasser, I am used to diesel engines. Don't have to worry about Gasohol problems with gasser engines and fuel systems. The Kawasaki brochure has a lot of comparison specs. Search Google for info.

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The big questions is...did you pay for the Mule, or put a deposit down for it ? When I called  Kawasaki Customer Service(weekly) the man I talked to checked the database for the dealer, to see if the dealer had ordered the parts, and where I was on the dealer's list. If the dealer has not ordered the parts, then you are not on a waiting list with Kawasaki. Kawasaki was shipping parts on a first come first served basis...for new purchases and recalls. There was a parts supply problem getting parts from China, but arrangements were being made to get them from domestic sources. Make sure your dealer has ordered parts for your Mule, and then follow up with Kawasaki Customer Service. Good Luck ! Be Pro Active ! Raise Hell if you have to !

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I had put a deposit down to hold the machine.  The dealer told me they had the parts ordered for all of the machines they had in stock,

and any new machines would be coming from the factory with the recalled parts already installed.  I had checked with other dealers throughout 

the state and not one of the other dealers even mentioned that the Mules would needed repaired before they could sell them. 

Sorry Newbie in Conway... hope your not dealing with Duncan/RVT , as they werent honest with me at all.  But they sure tried to sell me on a Kubota!!!

 

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1 hour ago, JHICKM4 said:

I had put a deposit down to hold the machine.  The dealer told me they had the parts ordered for all of the machines they had in stock,

and any new machines would be coming from the factory with the recalled parts already installed.  I had checked with other dealers throughout 

the state and not one of the other dealers even mentioned that the Mules would needed repaired before they could sell them. 

Sorry Newbie in Conway... hope your not dealing with Duncan/RVT , as they werent honest with me at all.  But they sure tried to sell me on a Kubota!!!

 

Yes, it is that dealer- I personally went in to dealership parts dept and they have the engine recall parts, just not steering parts for that recall. Parts guy said they ordered those April 1st - not sure what too so long to put order in.  One thing I did find out is that recall parts are ordered by VIN number- Kawasaki requires that to track which units are still outstanding for recall. So, parts coming in are not on a first come first serve basis - dealer is obligated to have them put on the machine they were shipped for by VIN number when they come in

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From what I’m hearing, it would be a good idea to call customer service again tomorrow and see what they say this time. They were in a training session for the last 3 hours of the day on Friday according to their answering machine. 

This is one the most frustrating situations I’ve been a part of. I despise the fact that nobody, and I mean absolutely nobody, from Kawasaki can give an answer about any of this that seems reasonable or turns out to be truthful. If this were a restaurant or retail store I were dealing with, I would cancel my order and never return. 
 

It isn’t like we’re buying some small ticket item that I can get from multiple sources. I’m trying to spend 15k on something during a time when most people aren’t buying bubble gum and I can’t get a straight answer anywhere. Kubota is looking better all the time! 

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Just purchased a Pro-FXT EPS today...wondering how long till it’s ready to pick up?

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On 5/14/2020 at 9:26 PM, Colby said:

Just purchased a Pro-FXT EPS today...wondering how long till it’s ready to pick up?

I might start calling Kawasaki and asking them now. I would expect once the pipeline of steering parts started it will do nothing but increase as long as needed. It seems to take most dealers around a week to get the part installed. If I had to guess... I would say over a month to pick it up. Hope i'm wrong.=

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I keep getting ‘next week’ from Kawasaki. Eventually they’ll be right. 

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Picked it up today. Purchase to pickup was 6 days. Salesman said they got enough parts in to finish up already sold units and got a head start on those still on the lot. Shouldn’t be too long for everyone now!

2DD01F72-8578-4595-B242-3BAE4A9A4275.jpeg

D7B232E0-96AE-40BD-9DC4-DA4AE369D5F2.jpeg

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That’s another good looking ride!!

 

Called Kawasaki yesterday about mine. Said parts would be at the dealer next week....4th week in a row that they’re shipping parts next week. I’ve apparently made someone mad and it’s costing me now .

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I bought  mine February 2nd, it’s May 21 now and still no light at end of tunnel regarding recall parts - verified with dealer weeks ago that they are in fact on order and have been. Called Kawasaki customer service and all they could tell me is get with my dealer - no help whatsoever.  3 months and 20 days is ridiculous. I’m not buying one for fun , I need one because my farm really demands it.  As a result, I threw in the towel today.  Went down and bought a Polaris XP 1000 and it’s in my shop tonight. Calling dealer tomorrow to get my money back. I hope Kawasaki reads this post.

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I don’t blame you one bit. I wish there was another machine that I was on the fence about. I would’ve bought it already. 
 

What I really don’t understand is how Colby bought his and had it 6 days later and we’ve waited since Feb. Now his dealer has parts for units that aren’t even sold yet. Where is your dealer located Colby? I’d like to see what they have available. 

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My dealer is in North Texas. Outdoor Powersports in Gainesville, TX, to be exact. I held off buying since January. I’ve been following you guys’ ups and downs on here. I kept in contact with my salesman over text about once a week. When he said they were starting to get parts in for some I went ahead and purchased. They kind of pride themselves on customer service and an easy sales process, it’s a pretty good-sized dealer, and they’re advertised price was lower than some other quotes I’d had with firefighter discounts and such, so I figured if anyone around here could get the parts soon it would be them. Blessed to be correct...and a bit lucky. There are 3-4 dealers closer to home than they were, but they couldn’t beat their price, and like I said...I thought a larger dealer might have the hookup with getting recall parts in quicker. I have no proof that this is true, but it made sense in my head😂. Plus, I did everything by text and email. I didn’t lay eyes on my ride until yesterday when I went to pick it up.

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