Kmrider

On 12/31/2019 at 5:05 PM, Kmrider said:

Tried to buy a 2020 Kawasaki Mule Pro FXT and was told their was a stop sale on them, but the dealer had no info on what the problem was or how long until a solution is found to whatever the issue is.   Anyone know anything about this?

Dec 31st. It was a long wait but worth it!

1 hour ago, Volzalum said:

I believe the issue Kawasaki was initially having was they cannot post a Recall until approved by the Feds. Through December and January, the Feds were very slow to respond to the paperwork. Once they got it approved, the second approval was very quick. Now just to wait on the parts

 

My suspicion is that Kawi knew they had the steering issue so they stalled the first recall on purpose  (utilizing slow government process to their advantage) until steering fix was figured out.  The part they didn’t anticipate is the Coronavirus messing up their cheap manufacturing sources.  I bet they could have paid more to another manufacturer and already have parts, but now Coronavirus has the whole world messed up.

11 minutes ago, West 5757 said:

I don’t think I’ll be putting that in my calendar. Everything has been “in the next couple of weeks” since this mess started. I told my wife I’d be happy to have it by Thanksgiving and I was half joking but that could become the reality of things. 

Well, the recalls are officially posted. It truly is just a parts issue now.

https://www.kawasaki.com/OwnerSupport/SafetyRecall

This just in!

51 minutes ago, 2-8 said:

I called Kawasaki Customer Service today and spoke with a representative just because. He said they were starting to see light at the end of the tunnel and were hopeful this mess would be cleared up by the end of the month. A pretty vague conversation. 

When finished he asked if there was anything else he could do for me today. I told him the there was and asked him not to take it as anything more than it was. I let him know that it was poor taste on Kawaswaki's part to make me and others in the same stop sale position (while on hold) listen to a recording of one of their pro riders exclaiming how much fun it is to "hit the trails on the weekend with your new Kawasaki Mule Pro FXT".

To quote Larry the Cable Guy. "Now that there's funny!"

Nice comment on the recording!  I really wish they could at least give some specifics of steps that need to happen.  It would help to understand at least how close they really are.

26 minutes ago, 2-8 said:

I had a strangely interesting phone call last night around 9:00 p.m. This is long so bear with me.

A couple of weeks ago I called Kawasaki Customer Service to try and get some kind of information on the stop sale. The gentleman I spoke with was very nice but said he had absolutely no information to share. We talked a little bit about what a mess this was and at the end of the conversation he said he would call me back to update even if the update ment nothing had changed. As promised (much to my surprise) last night he did just that.

He told me nothing had changed but things COULD get moving in the next couple of weeks. When he said that I pressed him stating that in order to make a statement like that he MUST know something.  His reply was he didn't know anything it was just a "feeling" he had. He ended our conversation by saying he would call me again by March 18.

So there you have it. A little more Kawasaki cloak and dagger along with a date that is eerily close to the March 17 date a couple of other members have been given for no apparent reason. A bit of light at the end of the tunnel?

I do need to say how appreciative I am of the call. I have never owned a Kawasaki product before. If this is an indication of how things will be after this storm has passed, I think I will be a very satisfied customer. 

They are calling me on a regular basis.  No news on progress though.  A phone call from earlier in the week I was just told they would call at the end of the month.  

On 2/28/2020 at 11:44 PM, 2-8 said:

Hello everyone!

I am one of the many that are waiting for the Kawasaki Mule Pro stop sale to end so I can take possession of my new 2019 Mule Pro FXT EPS. 

I feel since I can't ride it right now I might as well talk about it. Lol! 

I am looking forward to spending some time here and sharing with all of you.

I feel your pain!

Spoke with customer service today who had absolutely no useful update or timeline and said they would call back at the end of March?.??!!  Only thing I was told was both stop sales are still in effect.  I had to tell a local dealer about the 2nd stop sale.  I am beginning to think I need to look for something else.  

This is from 2/19

12 hours ago, 2-8 said:

Just spoke with my dealer who has absolutely no knowledge of the supposed "2nd stop sale". I'm going to take their word even though I can't imagine someone putting something on the internet that's not true. Lol!

Here is 2nd stop sale

Strange this is such a secret.  Maybe now that we are past the holidays something will come out on it.

Tried to buy a 2020 Kawasaki Mule Pro FXT and was told their was a stop sale on them, but the dealer had no info on what the problem was or how long until a solution is found to whatever the issue is.   Anyone know anything about this?