Tmweb13

I got a call from my dealership on Wednesday saying that they got word from

their warehouse that my Mule had come in. On Friday morning he called back and said it just got delivered to the dealership. This morning I was able to go in and pick it up! It was a bit of a wait, but not as long as others on here and not near as long as Kawasaki had told me (another 30-60 days).  I think I will be extremely happy with it. I know my kids already love it! 

Well, I heard back Kawasaki today. They said that it “seems” that the manufacturing plant was closed for a few weeks due to Covid-19. They said that the plant is opened back up now but they cannot give an eta on when the dealership will be receiving my Mule. He said that his best guess is somewhere between 30-60 days....  I wish they would have relayed this information to the dealership instead of leaving them in the dark on the situation. Would have been nice to know that instead of 7-10 days, it would take me 2-3 months to get the Mule. Regardless, I suppose I’m at the mercy of the virus and it’s delays if I want a Mule. 

9 minutes ago, the Lightkeeper said:

I strongly suggest you call Kawasaki Customer Service for some answers.  Did you put a deposit down, or pay, for the Mule ? If you didn't , you may have a longer wait than expected. Other customers that have paid will get their machines before those who have not. The latest Kawasaki News advertises the 2021's are out now.  The Kawasaki Mule is worth waiting for. I have mine all decked out now...Great Mule !...Good Luck to you !...Your Great Adventure Is Waiting for You !...

He had me put a $200 deposit down the day he ordered it. I planned on putting $2000 down and financing the rest but didn’t have it with me (I didn’t go intending to buy that day but ended up doing so). We did all the financing paperwork but I haven’t actually signed anything yet, nor have I given them the $2000, so I’d assume I haven’t actually technically bought it yet, just put down a deposit. I’m sure I will love it once I get it, the wait is just frustrating. 
 

I had checked Kawasaki’s website last week to see about talking to somewhere to see if I could get some information on what’s going on, but it said that I need to go through my dealer to get that information. Maybe I’ll try giving their customer service a call this week anyway and see if I can get any info out of them. 

I ordered a Mule Pro FXT on May 7th in Ohio. I was told it would be 7-10 days. I asked them about the recalls and if that would affect my wait time. They said that all models coming from Kawasaki at that point had all been fixed and would not be delayed because of the recalls. As of today, I am still waiting for mine. I called the dealer a little less than two weeks ago to check on it.  They told me it (obviously) hadn’t come in yet but they were hoping it would be in that week. He called me that Friday (Friday before Memorial Day weekend) and said it still wasn’t there and they weren’t sure when it would be in. He said they had an email in with Kawasaki asking about an ETA but had not received any response back from Kawasaki at that point. He said they were hoping for last week but wasn’t optimistic about it because of the lack of reply from Kawasaki. He blamed it on the large amounts of orders on them and the delays from Covid-19. I figured I would wait until the end of this week and give them a call again to see if they have any update. I have a trip planned for the end of June that I’ll need it for, I thought ordering at the beginning of May would give me plenty of time to get it and use it around the farm to get familiar with it before loading it on a trailer and going to play with it. Hopefully I’ll get it soon. I’ve been waiting as patiently as I can for it.