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I have to disagree about beating a dead horse. Being persistent, polite, patient and non-threatening does pay-off. I have posted in the past on some of the issues I was dealing with, my list of problems was long and ever evolving, but they all were addressed up until the last one witch they said they were unable to repair After that Hisun took a different approach and I ended up with a new and different model. Have one problem with the new one but am working to get it resolved. Don't expect anything much to happen around the holidays but things will get resolved in the end. I do not really see a point in going to Honda, Kawasaki or another brand. They all cost much more comparably equipped and if there is no local dealer for service you have gained nothing. I am wondering why Hisun did not send a Road service Tech to address the issues you that you are dealing with, that's what those guys deal with.

I hate to be the barer of bad news but you are beating a dead horse..I fought with Hisun and Massimo from the first day i owned it..They refused to honor warrenty , and laughed when i threatendd legal action..I tried bbb , consumer protection , attorney general..got no where..these people are untouchable..you will get nothing from them..find a local mechanic and pay cash..that was my solution..6 different breakdowns in first 6 months...I learned my lesson...only buy from a local actual orv dealer that you can sue if he screws you

cut your financial losses and your stress level....scrap it, and go buy honda or kawasaki..........

Last month there was a management change in the customer support and service section. Third time in two years! They do not seem to recover very well after each change. Document all contacts with Hisun and keep at them, do not give up. Also fill out a customer contact form about any issues if you have not already done so. If you have a contact via e-mail keep asking them for a response. Do Not Give Up! I have spent 28 months so far trying to get problems solved, changed models and have a new issue for past 2 months. I Will NOT Give UP! It's a pain in the ass, but they need to step-up their game if they want build a business like the big boys.