Leaderboard

1st buy from a reputable dealer w their own service dept. I own a dealership in DFW and when someone buys from us we take care of legitimate warranty work regardless of hisun pre approval and we pre delivery inspection before we accept from hisun and then our mechanic does a full inspection before it is ever offered for sale, BUT if you bought box store to save a couple bucks ( you don't really as our units have far more options standard but some people only think $ 500 cheaper) they are never inspected just dropped off a truck to sit till you buy it. Box stores offer no service either - NONE! we are an authorized service center but we don't wait for hisun to approve your work if you didnt buy from us, we get it done BUT you pay for the work upfront and get reimbursed what we get when we get it and no more. So buy from a GOOD DEALER and you will get taken care of if needed without a wait for warranty approval. Plus we have numerous sources for new parts besides hisun older parts if necessary off salvage units we buy. As for massimo/ hisun as a person replied in dec 2025, hisun hasn't built Massimo branded units in many years as I inderstand because of massimo failure to handle their own customer issues on their rebranded product. Matches what you said about massimo issue you had, but massimo is the distributor and accepts that responsibility. Bad Boy UTV current does same w Hisun but they are Bad Boys units and BB responsibility. Hisun takes care of hisun branded product. Additional hisun use to be imported by a distributor in US much like massimo but Hisun factory took it back from distributor due to service and bad reputation problems with that distributor. Now Hisun is hisun owned and making big push to build US market and take care of customers. I call the head of Hisun US and he always answers or calls back promptly and is very motivated to help if we have an issue. If we cant find or fix something they will send head factory service person out to our shop to help. As for bad reviews, most people only do a review if unhappy so they tend to be higher. Also many never even owned one and post bad comments because it is Chinese, but truth is many parts and components for all brands are made or built in China. Finally, go to Facebook group for Hisun. Tons of happy long term satisfied owners. The 400 model has been around for ever, is almost just like a mule and people have owned and run them for years and love them and it's the base cheapest model. Finally all brands gave problems on some units. A friend had a can fully enclosed H and A. O paid over 40k and problems from day 1 and finally forced can to buy it back! Years ago I had Polaris unit. Would just die a refuse to restart for hours or days. Polaris never was able to fix it. Someone stole it from my farm and didn't even realize it was broke down again sitting there Ha! Long but hope all this helps. You can find us on hisun dealer list if anyone wants to reach out for anything. Glad to try and help out if we can.