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Massimo recently updated their customer support. I know some of us have had less than Stellar response from Massimo in the past but it looks like they've made a major upgrade and taking a big step forward. I entered a a case on their website you can open a case under your account with a broken part under warranty and was skeptical but I got a call back the next day and the tech had me send a picture of the broken part and they shipped out a new part under warranty same-day

Clearly Massimo's association with Lowe's and Tractor Supply Company has pushed them to improve their customer service and up their game all around

I have also noticed that over the past few days they have been pretty active on IG, posting new golf carts, motorcycles, etc.

Absolutely stay away from Chinese junk, even the ones made in Texas, still junk. I think an EV from Polaris or any name company would be perfect for her. good luck!