West 5757

59 minutes ago, 2-8 said:

My dealer told me today (April 9) that 300 kits have made their way into the country but they didn't get even one.

I wonder how many units they have sold already waiting for the kits? Surely we will be the ones getting them first?

52 minutes ago, 2-8 said:

You are spot on with that statement. The biggest thing I don't understand is why everything about this situation is such a hidden secret.  If it weren't for the things I have done on my own (calling Kawasaki and joining this forum) I wouldn't know a single thing. Through all of this, neither my dealer or Kawasaki has reached out just to share any kind of update.

I agree completely. They know where those parts are and despite the virus, they know when they will arrive. 

I’ll say this...if my dealer knows anything, he’s done a good job playing it off. I’d say there is someone inside Kawasaki that probably knows more than they are letting out but I wonder how many of us there are that are interested in this? Are there really that many people who are waiting in line to buy a Mule? From what I’ve read on here,the majority of us on this forum are ones who have bought one and waiting for it or have a deposit on one. Are there that many people in the same boat?

2 hours ago, Jlantz493 said:

I wish they would let me take mine as well mine has 2 miles on it setting at the dealership paid for and all I could do is look at it lol

Do you go by and put your face to the window and mourn a few days a week? If mine wasn’t in the back I would have a bench set up. 

I don’t know about you all but I think I would take my chances with the steering problem if they’d let me sign a waiver of some kind. I know a machinist that could turn out a few pieces a day if he had a good set of prints. 

3 hours ago, Jlantz493 said:

Kawasaki just told me it will be middle of may before we can pick up are mules

I don’t think I’ll be putting that in my calendar. Everything has been “in the next couple of weeks” since this mess started. I told my wife I’d be happy to have it by Thanksgiving and I was half joking but that could become the reality of things. 

You’re part from Kentucky probably came off my machine....my dealer is closed during this Covid shutdown.....service department and all!! I’ve resorted to working on fences for the past 8 weeks. Got a nice new trailer tucked away in the barn ready to pull a Mule home too! 

What states are y’all in? The dealers close to me are all closed. 

10 hours ago, Daniel Tully said:

Just from an engineering / manufacturing point of view (I'm electrical, so grain of salt here) the cover should be a stamped piece, or maybe even molded - same difference, you make one and then you make 10000. the steering shaft, now that has to be cut, maybe turned, maybe threaded, Someone has to touch each one - that's the part that's going to be as rare as TP (sorry) - Since i got ya, I have put every incentive dollar into dressing my pro-fx out; adventure package and curtis plow. I am coming unglued waiting for it.

Daniel, I don’t have quite that much in mine yet but I’ve held off getting one for about 10 years and now I’m waiting more...it’s hard on me too. 

It appeared that my dealer was closed also. We’ll all be up and running by Easter...that’s not so far away. 

I’m not sure if mine will open or not. They are closed on Mondays under normal hours. I’m not sure how they would be considered essential but maybe the service department will. 

Got a call from Kawasaki Customer Service

this evening...she told me that:

1) both the corrections had been approved (already knew that from this forum)

2) they have parts sourced for the engine fire problem (knew that also)

3) they would know more about the parts for the steering column hopefully by the end of the month (contradicts what other members on here are being told).

I guess we should rejoice in the small victories but it appears that my local dealership will be closed for a while due to the Coronavirus...unless they start selling the essentials - groceries, drugs or alcohol. 

1 hour ago, Jacob said:

I talked to the parts department at my dealer and they ordered my parts for the recall this last Thursday and said they should be there on Tuesdays. So parts are on there way in and I should be getting mine this next week.  
 

I am considering this to be bragging!

I went to visit a man and his wife today on their farm and they had a Kubota side by side there. There was some coveting going on at that place!! I convinced myself that if they made a gas version, I’d buy it. 

Heard from my dealer today... he said that he was told parts could start shipping as early as next week... that is if the corona doesn’t stop sale the U.S.  

Now I’m getting excited!!! I wonder if my dealer knows anything about this? 

That is outstanding news!! Now to get it out to the dealers....

I know a good machine shop...maybe they can send me a drawing and I can get some made for us. 

I was telling my wife a few days ago how ridiculous it is that I’m scouring the internet to find out details about why I can’t get this almost $16,000 machine that I’ve bought. There is SO little information that the people that have read this discussion board know more than most dealers. And what we’re left with from customer service is an arbitrary date that nobody understands. 
 

I’ve read posts on this topic that were a little abrasive in my opinion and thought, ‘I don’t believe I would’ve put that on a discussion board’, but the more I think about it, the more I understand. This isn’t a pair of boots I’m waiting on, this is a machine that’s more expensive than the car I drive to work everyday...there should be some kind of information relayed to the people who are waiting these things. 

 I wish I wasn’t  so stubborn in my decision to own a Mule - I would buy something else and campaign for others to do so also.  

I talked to my dealer yesterday also and they don’t know anything about the second recall either. They are saying that Kawasaki is not informing them of any of this. I’m going to call back today and send this over to them. 
 

I don’t understand how so many people are in the dark on this one. Is it possible or are they not telling us anything because they know it’s going to take a long time to correct?

I talked to customer service about two weeks ago and she said that they didn’t have any projected time to resolve this issue but she would call me back if it hadn’t been resolved by the 17th of March (not sure about the importance of this date). I talked to my local dealer today and they say they haven’t received any information at all about this.