I have a 2019 T-Boss 410. The 4WD switch works, but sometimes the actual physical switching from 4WD to 2WD or from 2WD to 4WD, is slow. I can drive a ways before it will switch out of 4WD and usually after I slow or stop. Have you tried backing up? Also try turning the front wheels back and forth when you stop or back up.
I had a 1971 Ford Bronco that I could not shift out of 4WD until I put it in reverse and backed up 20 feet or so.
For what it's worth, I find it easier to steer when the Massimo is in 4WD, and it doesn't seem to tear up the lawn as much as it does in 2WD. Sure would be nicer, if it had a rear differential.