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nmwolfer

2015 Joyner Renegade Great customer service

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I went down to Phoenix and picked up a new Joyner Renegade R4 a week ago Sunday. I can not say enough good about how I was treated. I hate driving in Phoenix and I am 4 1/2 hours from Phoenix. I called and spoke to Brandon the sales manager and asked if there was any way I could pick the buggy up on Sunday. He said no problem, he had one of his employees meet me there on Sunday. This way the traffic was no where near as bad as during the week days, although the heat was bad. I am used to highs in the upper 70's and lower 80's here in the Gila Mountains and it was 100 degrees there, so I was sweating like the proverbial stuck pig.

I got it home and the next day, I had a couple minor issues, I called Brandon at 3 in the afternoon, the next morning at 10, Fed Ex pulled in with the parts I needed. I am 61 years old and this was the best customer service I have ever received.

About the buggy, I have had 2 Polaris Rangers, a 2007 and a 2009. I had issues with both and one of the issues was broken drive belts. When they break, it is quite a job to get those strings unwrapped from the fly wheel. I also bought a Honda Big Red. The reason I bought it was it was not belt driven and had an automobile drive shaft. This was a decent buggy but REALLY lacked in power. I had to be very careful where I went with it, as if a hill was somewhat steep, it would not make it up. Even an average sized hill, I would be hardly moving by the time I got to the top. I think this was 2 things, not enough power and no lower range.

I am totally happy with the Joyner, the 1100 engine gives more than enough power and this buggy is built to last even in this rock invested country I am in. When comparing the Polaris's I had and the Honda, the Joyner takes home the bacon, hands down. Although, from what I have heard Polaris has made improvements but their prices are in my opinion not in line with the product.

Gary

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hey Gary...always glad to hear about good customer service..hope you enjoy your new ride...would you mind letting us know what the initial problems were,and what it took to solve them...thanks Hardy

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After a heavy rain storm there was a little condensation in the temperature gauge. There was a small bulge on the side wall of the spare tire. They sent me a new tire and rim and a new temperature gauge, next day Fed Ex.

Gary

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