ABSOLUTELY THE WORST EXPERIENCE EVER!!!!!
I purchased a Massimo Motors Warrior 700 UTV directly through the company. This unit was listed for sale on Ebay as a company demo with only 77 miles. Prior to bidding on the item, I messaged them through EBay and asked if there was "anything wrong with it and if everything worked properly". I was assured in writing that everything on the UTV was operational AND that it would be inspected before shipping. I also called the number that was in the EBay listing to verify that everything was operational and to make sure the item could be delivered to my land in Missouri. I made it VERY clear that I was not interested in bidding on the item if those two things were not acceptable. I was assured over the phone that everything was operational, that it would be inspected prior to shipping and that delivery to my land in Missouri was perfectly fine.
It was not delivered to the address agreed to by their contact listed in the EBay listing. And when it was received, there were multiple items that were not operational. Items that were defective when it arrived include a headlight, a backup light, both horns, the horn wiring and the parking brake. They refused to even supply me with replacements for all the defective parts. In response to the BBB, Dave said it was sold without a warrantee. The listing very clearly stated 180 day warrantee for parts.
In addition, the windshield that was clearly shown on many photos on the listing was not delivered with the UTV. That's correct...THEY STOLE THE WINDSHIELD before shipping the unit to me. The first representative from Massimo Motors told me multiple times that “the company will make things right for me”. He did supply me with a couple parts; which I installed myself. Later, he told me that he is no longer with the company. Dave, the new contact never offered any reasonable solution to any of the remaining issues.
His solution to STEALING THE WINDSHIELD was for me to fabricate one myself.
Unbelievable experience. See files attached.
Hope this helps others from making a BIG MISTAKE.
See photos attached for proof.
If this help, please let my “buddy” at Massimo know why you aren’t buying one. Here’s his info:
[email protected]
By Travis
By 2017 Massimo Warrior
By bjones
By johnpeter
By JDH
