By
Chucky 1
I purchased a new 2023 Landmaster UTV L4 in October of 2023. UTV didn't seem to have as much power of the demo L4 that I drove but figured once it broke in it would be better. After about a week the unit started bogging down backfiring and stopping. Gas fumes really bad, wait a few minutes and it would start up again. Brought it back to the dealer and after keeping it for a few weeks said he couldn't find anything wrong with it. Got it back home and it started acting up again, brought it back to dealer a week later and he said he found couple things that might cause it to do run bad and he was able to replicate the issue but didn't really know what was wrong. Got it back home again after being at dealer for several weeks and the unit started running bad again right away. Brought it back to dealer and he went back and forth with Kohler about possible fixes but just checked somethings and try to swap a few parts but still runs bad. I called Landmaster HQ to speak with someone about a refund and was told that was handled at the dealer level. Dealer called Landmaster and they told him they didn't do refunds or exchanges especially with units that had problems. The dealer is now trying to get a new engine to but I have not heard anything as of yet. I did file complaint with Better Business Bureau and they accepted my claim and reached out to Landmaster. The National Service Manager called me and said the he had been contacted by the BBB about the complaint and he would look into it. I told him that I would just like to have my down payment of $2,000.00 returned and never mind the over $1,000.00 I have paid in notes for a UTV that I cannot even ride on without hoping it gets me around the neighborhood. I have found out that the 2024 Landmaster UTVs will have Vanguard engines due to issues with the Kohler engines. Very disappointed in what is "Proudly Made in the USA" and the way Landmaster has treated this disabled veteran!
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