Jump to content

Problem with leafasia


Recommended Posts

On the recommendation from some of you (I have no problem with that) I ordered a ring and pinion from leafasia they sent it buy DHL. I have never before used DHL and did not know that when the parcel got to the USA that they would turn it over to the US Post Office. In the town were I live they don't have home delivery so you need to have your PO Box number on it or they will send it back. leafasia never said anything about this so I just gave them my home address. The PO sent it back from Quartzsite to phoenix were it was lost by the post office. I don't know if any of you has ever run into a problem like this before, but let me tell you it has turned into a nightmare. I have sent many emails to all concerned. The only ones that are really trying to help are the people at DHL. DHL has sent emails to leafasia to tell them that I never received it but because of a screw up buy DHL's computer it says that I did get it but no matter what they tell leafasia by email they insist that I received it. At first leafasia told me that I would not loose my money or the ring and pinion, but now they have washed their hands of it and will do nothing. They are the ones that sent the it but will not try to get it or any money back from either the PO or DHL. I have been told by both that any claim has to be started by leafasia because they are the ones who sent it in the first place. I guess that I am out of both my money or the ring and pinion. If anyone wants to read the emails that were sent both ways let me know and I will try to post them on here. I will have to get help because I don't know how. I hope that this will put a question into everyone about buying from leafasia in the future be very careful. I lost $350.00

Link to comment
Share on other sites

My self, I would copy and paste all the communications in the order they were created to a document and present that to Leafasia for comment and ask them to fix the problem, then if they won't, turn that into a post under a new name like someone won't honor order or something similar, but give a chance to work with you and DHL and bigdan120 first. let us know what happens !


Link to comment
Share on other sites


Did USPS assign a tracking number to it since they picked it up at DHL? Low Gear pm me I will give you my phone number. I'll try to see if we can get this straightend up.. 

Casey at Leaf Asia is a small supplier. With that said I've done buisness with her and became friends. I will try to help you and Casey as much as I can..



Link to comment
Share on other sites

This is Casey from Leaf Asia. 

First, thanks for Bigdan's kind help and Kinarfi's input. 

With regarding to the topic that James Funtjar issued, I want to say I feel sorry, this shipment goes in a way out of our image.

For this shipment, I myself still feel confused. There are 3 versions of shipping status:

DHL Website shows the parcel has been delivered and signed receipt ( Anyone can check on DHL official website with tracking number: 2833275944);  

According to DHL staff that James Funtjar found: The parcel is on the way returning from UPPS since it can not be delivered to the address James provided to me. It was sent back on Jan-11th and hasn't arrive Phonex USPS up till now. 

James  mentioned in his email: the parcels has been lost by USPS. 

Isn't this confusing? Which of the above is the real fact? 

If according to DHL, when they were waiting for customer (James) to pick up the parcel, the shipment could be finished earlier. 

I am not trying to avoid any responsibility, i care our business reputation more than money. i  want to provide good services to all customers no matter how big their order is.  But i want to do this based on fair and reasonable reason.  I just want to make clear the whole thing. I will take all responsibility that I should take.  

Again, I hope James can be calm down and work with me to verfy the shipment and work out a plan to solve the problem. 

As Kinarfi's suggestion, I collected emails between James and I for this shipment in attached EXCEL file. All emails are screen-copied. Any input or advice will be appreciated.  

i think all of us will learn from this issue. 



Leaf Asia




Problem with Leaf Asia related Emails .xlsx

Link to comment
Share on other sites

I won't get into a he said she said argument. I'll just state that they don't have and didn't show a document with my signature on it. Also they didn't include any of the email's they got from DHL, especially the one stating that it was a computer error that caused them to say that I had received it and also that it was waiting to be picked up at DHL. The last email sent by DHL stated to them that they had to make a claim not me they are the shipper.

Link to comment
Share on other sites

  • 2 weeks later...


I had Casey ship the another gear set to me. I will ship it to you from PA. I need a good address where this can be received by you. Please email at [email protected]  so I can get this to you.

P.S. DHL in China is no help.... still don't have a clue where anything is...

Anyways sorry for the issues with the shipping. I don't believe that Leaf Asia will be using DHL in the future.

Thanks again!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Similar Topics

    • By skittle021
      So I've got a Hisun 550 that I was doing some work on that required removing the CVT and it's housing. Upon attempting to reinstall the clutch, sheaves, etc, I found that the belt no longer fits - it's far too wide. None of the parts have been replaced, they're all OEM. Exactly the same parts as what I took off a few weeks ago.
      To be more specific, my belt is 1.25in wide, but the gap between the clutch and the primary sheave is only 7/8in wide. I'll include a few photos to explain.
      Has anyone ever experienced such a bizarre problem? Any help at all would be appreciated, I've been stuck on this for a month. I'm open to just about any suggestion.

    • By packersfan
      I have a hisun 500 got from a auction and when turning a corner left or right it's a two hand job then when you left go snaps back.any help on what to look at would be appreciated.
      Also blows blue smoke until she gets warm then it's ok 
    • By Chucky 1
      I purchased a new 2023 Landmaster UTV L4 in October of 2023.  UTV didn't seem to have as much power of the demo L4 that I drove but figured once it broke in it would be better.  After about a week the unit started bogging down backfiring and stopping.  Gas fumes really bad, wait a few minutes and it would start up again.  Brought it back to the dealer and after keeping it for a few weeks said he couldn't find anything wrong with it.  Got it back home and it started acting up again, brought it back to dealer a week later and he said he found couple things that might cause it to do run bad and he was able to replicate the issue but didn't really know what was wrong.  Got it back home again after being at dealer for several weeks and the unit started running bad again right away.  Brought it back to dealer and he went back and forth with Kohler about possible fixes but just checked somethings and try to swap a few parts but still runs bad.  I called Landmaster HQ to speak with someone about a refund and was told that was handled at the dealer level.  Dealer called Landmaster and they told him they didn't do refunds or exchanges especially with units that had problems.  The dealer is now trying to get a new engine to but I have not heard anything as of yet.  I did file complaint with Better Business Bureau and they accepted my claim and reached out to Landmaster.  The National Service Manager called me and said the he had been contacted by the BBB about the complaint and he would look into it.  I told him that I would just like to have my down payment of $2,000.00 returned and never mind the over $1,000.00 I have paid in notes for a UTV that I cannot even ride on without hoping it gets me around the neighborhood.  I have found out that the 2024 Landmaster UTVs will have Vanguard engines due to issues with the Kohler engines.  Very disappointed in what is "Proudly Made in the USA" and the way Landmaster has treated this disabled veteran! 
    • By Felderlostnspace
      2016, Hisun 500 turns over great but Spark plug is firing when I turn the ignition key on. I’ve got good fuel pressure to the injector. Pulled plug out and it is wet with. gasoline. Air filter is clean. Turns over great just does not even try to pop or start.. I’ve checked off uses and they are good when I turn the key on I’m getting power to the injector.. I’m not hearing the injector pulsing, but may just be my hearing.. With the spark plug getting wet with gas I feel like the injector is pulsing and spraying. Any suggestions would be great. I don’t know the hours on the unit offhand, but it has 600 miles on it. Thank you for your comments and advanced.
    • By Rizzguy
      Don’t waste your time everybody with rpm motorsports, Omaha. They are people that don’t even work on sxs’s. Trying to tell you how to install things.
      Completely uneducated guy tried to tell me I did not install a mid pipe correctly when it won’t install correctly; that was the reason for the video and the complaint that I called him about.
      This mid pipe has a 1 inch gap at the rear, and the only way to close it up is with a longer bolt, and to stretch the flex at the Exhaust
      After one ride, the rear bolts have disappeared, because how much tension there is on the flex
      And the bolts does not line up at the flange
      Have a video before and after. And they are telling me that it’s my fault because it does not fit
      What kind of idiotic people are even answering the phones these days.?
      This guy has probably only read a book and never even driven a motorcycle in his life
      Don’t waste your time with this bullshit products
  • Create New...