Hisun dealer support

[jeff]

Stay as far away from Hisun as you can,  fit and finish nice but I bought a truck load and every single machine failed in the first 5 miles and took months to get parts. 5 out of 5 generators failed as well and they would not offer any warranty support! They set up dealers just to get rid of inventory.  Units that cannot be retailed to dealers goes to the auction house and drives the value down,  Nada wont ever put a resale value for Hisun on their website.  They do not support dealers, I finally got my last one to the auction house and the throttle cable broke on it way to the selling line!

Its like throwing money away doing business with these folks... Run away and hide from Hisun as fast as you can! or just send me the cash!

[Helodown66]

I have a 2014 Coleman Outfitter 800, which is the same as HiSun 800 Strike.

Yes, they look nice, but, that is where it stops. I have had nothing but trouble, and ZERO help from HiSun cooperate office in Huston, TX, or Coleman PowerSports in Phoenix, Az  

Everytime I turn it, I am presented with a new Major Problem. 

To be totally fair, I found a dealer in Missouri “Motocycle Doctor” who has been very helpful, and is very knowledgeable on the HiSun products. 

This is a classic example of getting what you pay for, and for me, I can’t get rid of my unit fast enough!!

[Rangerider45]

Hmm, I'm sorry to hear such bad stories. I have had just the opposite experience in that mine has operated perfectly without a single problem.  I have over a thousand miles on it now and running strong. On top of that I'm extremely impressed with it's off-road performance. I have used mine for heavy duty snowplowing, weed spraying, fence building, hauling hay, and for recreation. In addition, I have a pretty good dealer to go to.  Hope you fellas get things turned around, and good luck... 

[Markus_K]

I consider my Massimo much as I did my old Ural. You need to be a bit of a wrencher, or don't buy it. They are pretty decent quality overall, and very easy to work on but there are going to be a few quality control issues here and there. My exhaust header developed a crack, that was fixed with packing and a hose clamp. A replacement is on the way. The hood was badly misaligned, not a big deal to fix. Some bolts were loose, so I tightened them. Front wheels were misaligned, took me 10 minutes to fix. I was fully aware of this and was happy to trade a few issues for the great price I paid for mine. It is a beast in the woods, and in the snow. I am quite satisfied with it up to now.

Mark

[Helodown66]

I normally would not post a negative comment. I am 74 years old and have been in a wheelchair for the last 51 years. 

I would agree, if you are mechanicialy inclined and physical able, the HiSun and other Chinese units are working considering. 

I just want a unit that get me from point A to B in very moderate terrain. 

Yes, perhaps, I received a “Lemon”, but I don’t think so. At my age & physical situation I am not going out and trying to distory it. 

When I took delivery, I experienced the following:

1. The brakes barely worked. I bled the brake system several times, with little improvement. Then went looking for replacement pads, which was a bit of a challenge. New pads helped some, however it is apparent to me I must have a small leak in the brake system, which requires frequent bleeding. 

2.  The first time I got up to 30 mph, the clutch system failed, trashing the primary & secondary Clutches, belt and cover. $1,500.00 later new clutch system replaced. 

3. After unit gets warmed up it refuses to shift. I must turn engine off, wait a few seconds then it will shift. Have reduced RPM and adjusted shift linkage countless times “Zero improvement”

4. Now after 147 miles the water pump has failed. Yes, it can be replaced, but what will fail next. 

Way too many issues for 147 miles of moderate use. 

Yes, I have contacted Hisun Corporate offices, and I always was Polite  Corporate suggested I trade it in for a newer unit, with improvements. My opinion this is Not the way to build a Company or positive image.

Had I not found the outfit in Missouri named “Motorcycle Doctor”, I would be totally up the creek. In my case, I have HAD to find help!! Several of the local cycle/UTV shops have refused to even look much less consider working on my unit.

 

[john fite]

Agree 100 % with these posts. Dealer won't fix or not getting support. I am at lost as to what to do. Bought 8/18 been in shop over 3 months. Any suggestions?

[Verno]

On 2/2/2018 at 6:07 PM, Helodown66 said:

I have a 2014 Coleman Outfitter 800, which is the same as HiSun 800 Strike.

Yes, they look nice, but, that is where it stops. I have had nothing but trouble, and ZERO help from HiSun cooperate office in Huston, TX, or Coleman PowerSports in Phoenix, Az  

Everytime I turn it, I am presented with a new Major Problem. 

To be totally fair, I found a dealer in Missouri “Motocycle Doctor” who has been very helpful, and is very knowledgeable on the HiSun products. 

This is a classic example of getting what you pay for, and for me, I can’t get rid of my unit fast enough!!

 

[Verno]

Ditto on the Motorcycle Doctor in Camdenton Mo.  I have a cub Challenger and they are very helpful.