I have to admit I fully understand and know of the experiences first hand, you are right. That's why I took it upon myself to help those out there who have questions or need some service advice. The dealer network is very poor. Hisun, massimo and Bennche all are connected and they don't have the same dealer support as the larger Japanese or others out there. Their model is to just sell as much as possible, and not worry to much about service and parts. They don't have the same "race on sunday and sell on monday" as the other main manufactures. They Don't have a budget for things like racing or advertising. Their sales continue to rise every year regardless of how they treat the dealer network. One of the reasons for poor performance with the dealer support is that they don't have a lot of dealers currently to match the others out there. That means when you need a part or service its not easy to find a local dealership. Also, the aftermarket is cautious to jump on board and support those vehicles unless the manufacture helps them. This manufacture does not understand that relationship and thus it lacks in this area. They dont understand why they need to support the aftermarket, when all they want to do is sell product. As far as quality goes, they are okay. They have teething issues just like everyone else does. The dealers don't want to fix them because they just dont know much about them and they want the easy fix to continue to make money. When you have a dealer or mechanic that looks at them and instantly thinks to them selves that its a piece of @#$%, then they have already got it in their mind that they dont want to work on it, when its easier to repair than most larger company UTVs out there.
Theres also the problem with ordering parts, as they are located in central U.S. only. and it takes time to ship parts out to them, there is no local warehouse like some other manufactures have available. Folks like tractor supply hate working on them, their policies are really aimed at just selling them, and when they break down, its a pain for them to work on them. Any good mechanic can pretty much do any repair on these units, remember it takes fuel, compression and spark to make something run. When tractor supply tries to get warranty done with the manufacture it takes longer than they would like, and that cost money. Yes its not a perfect system for the Chinese UTV market, but they are not the complete problem, some of the blame does rest on some dealerships out there who just dont want to work on them. So it gets a bad rap for sure.
For me, its been up and down, but my customers have continued to call upon me for assistance and help and I will continue to provide that to them at no charge. I am retired and I do have a small dealership just to keep busy. I enjoy the conversations I have with my customers and continually look for answers to their questions, even when I don't know it. I try to walk them through the problem and even provide an alternative part when I can. I am sorry you have had such a bad feeling from these UTVs, they can be a ton of fun for the money, as long as you walk into it understanding that it might have a problem that you will have to address some time. I have never owned a vehicle that didnt need to go to the dealership once in its life. For what you get, they are still a great bargain, and I would still continue to recommend them to others while advising them of the problems ahead of time. I am open and want my folks to be happy. I tell them the good and bad before they buy any of these products, knowing they will not buy from me as they are mostly out of state, so why not be honest and let them know up front.