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Hi sun 550 sector


Bsibs65
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Need help !! 550 sector front yoke on rear shaft broke 2nd time in 19 months only 250 miles...sat at dealer 6+ weeks first time for parts...over 6 weeks now again. ...factory can't seem to figure out what yoke it uses on it . GETTING REALLY FRUSTRATED!!!!!! Over 12weeks in shop for the first 19months of ownership WTF

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Alright,talked to Hisun ...they don't have any idea where there is a yoke for machine. They have emailed factory with picture and measurements.IF the factory in China can come up with one . It will be 2 weeks in shipping. At this point in time I have lost faith in . HISUN .  Bought machine in sept 2015  machines decals were pealing ,dealer said no problem, never seen new decals.    Nov 28 2015 first yoke broke. Got machine back from dealer on February 8 2016 got machine back. Dealer cracked back plastic cover ,wouldn't replace it.. While waitin on yoke they were to fix dry rotted belt air vent, right rear cv boots rotted , and missing grease fittings.I guess the electrical tape on vent was a fix lol. Also winch broke and I fixed grounds . This was all in first 113 miles,Then dealer went out of business. On 12/2/2016 while hunting,I was traveling on dirt rd at 40+ mph right front control arm fell off machine ,wheel and tire assembly Jamed up under machine for one hell of a ride. I repaired it couldn't find dealer willing to work on it...   At this point it is 5/3/2017  second yoke (same one) broke. Called dealer in Ny. They didn't want to work on it,so I called Hisun and the put me in touch with Tom King who got Yocum Motorsports In Milton pa. 2 1/2 hrs away to work on it .....still there....tried to up grade and get anew sxs 3 dealers won't trade this .     AT THIS POINT VERY DISAPPOINTED AND DISCUSSTED WITH HISUN AND COSTOMER SERVICE . NICE WAY TO PISSAWAY 9000.00  and make PAYMENTS ON SOMTHING YOU CANT USE.    

 

 DONT BUY HISUN!!!!!!!!!!!!!!!!!!!!!

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6/28/2017  well let's see yoke finally arrived at dealer.   In the time that has passed, my wife looked up the management from Hisun on a professional website and sent them emails,LOL . THEY REFERED HER TO CUSTOMER SERVICE.THE SAME PEOPLE WE WERE DEALING WITH AND SAID THE WOULD HELP.   That  never happened. 3 days later she proceeded to call customer ,WHILE BEING PLACED ON HOLD FOR 1 1/2 hr. After first 3 secretary and support staff. Than arriving at V.P. Of  marketing/ ?/? . He spoke to her for 20 minutes ,promised her the world if they could fix it instead of a refund or new machine. This took a 3hr 10 min phone call and a second line to Hisun talking to people in between while on hold. Than proceeded to also call on house phone while she was placed on hold on the second line..His Responce .  (Give me a chance to make it right.!!!!  I don't understand why my employs can't figure this out. You need shaft in motor and new up graded yoke. I will fix this and deliver machine to your home. And guarantee that entire machine is gone over!!!!!).  This is what happened so far . Next day never contacted my wife until sh emailed him again. Then he replied with a overnight tracking #.. Part arrived next day . In the mean time I call dealer (not telling him all that went on ) Asked him if we got part ,he replied yes finally here and it is the right yoke. Then I proceed to ask if he got new shaft upgraded shaft . His replies no it's the old stile that would fit your early serial # machine.  THE SAME FN YOKE THAT BROKE each time in 120 miles... My wife called manager back and asked for an explanation. His tone changed and said . I AM NOT GOING TO DISCUSSES THIS WITH YOU FOR A SECOND NIGHT FOR A HOUR AND A HALF. SHERRY.   NICE response Hisun.. Than she asked about delivery . Lol they put it on ubid.. 8 to 10 days for delivery. What a shit head .    NO REASONABLE CUSTOMER SERVICE HERE !!!!!!

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HI  Travis .     I wrote comments just before leaving for work..And yes it is past frustrated, Have to take higher dose of  blood pressure Meds.   This is why my wife stepped in to help and be politically correct.  I start loosing that ability at this point of a company pushing the costume around.  The worst thing is when senior VP's of a company lie directly to the customer.       Even when I get it back what good is a extended warranty if it breaks  every 120 miles, and has to sit at dealer for 6 weeks + .    To answer question about yoke it splits along casting.  They admit there is a problem. But do they repair this the correct way , no the easy way for them.........

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broken yoke ..well couldn't wait for 8 to 10 more days for there delivery .  Very disappointed with Hisun in the  customer service department.   Machine is home with 6 month extended warranty . Not satisfied  with machine and service.. I would like to say a special than you to Josh Yocume  and Avery . Very professional dealer . Sorry for the problems with your Hisun supplier.  Definitely looking for a new machine( if I CAN EVER FIND A DEALER THAT WILL TRADE A HISUN )  

image.jpeg

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  • 3 weeks later...

 This entire ordeal is uncalled for. Hisun, along with any other manufacturers, should have parts on hand. Period. They should also do what is necessary to have a dealer and service network.  With the smaller companies they should go above and beyond to keep the customer happy. Lower price won't always be reason enough to be loyal and be a repeat buyer but customer service could be. Stories like this make sure that I won't be looking at Hisun when it's time to buy another buggy.

 There are no dealers in my area that work on the buggy I have. At the point of sale they are lawn mower mechanics that are not trained to work on buggy's and four wheelers. As far as I know there are no independent shops around here that will work on the Chinese stuff with any sort of warranty. 

  Makes it hard to shell out that kind of money after reading and hearing the horror stories.

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This is a bad situation all around. Hope this is the final shaft that is needed. As guarantee by Hi sun vp.. He promised the world,but still hasn't delivered.. We have it back for a few weeks now and a100 plus miles. Not broken yet .  It feels like it does just before it breaks. If it breaks again . I am just calling a lawyer. Had more than enough.

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  • 1 month later...

Hi i have read your stories and i own a motobishi raptorex 2011 800cc (hisun strike differently named) 

Hisun brand its part of the ghanzou automotive that own cfmoto,odess, hisun and few other brand of utv. 

Check at cfmoto dealer for part. All driveline parts will fit on the hisun. It is what i have do on mine before it break and i never touched it again. The problem whit the yoke on hisun utv is a cast material and machining issue. If you are good in mechanic you can flip the coin and do brp, shaft and yoke upgrade (just need a good drive shaft shop to make new drive shaft 

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