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Joyner Trooper / Renegade Support Comment

Dan B

By Dan B
in Joyner UTV SxS Forum

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Dan B Community Regular

Dan B

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Disclaimer:  My spell checker thinks it knows more of what words I want to use than I do.  Typos are not my fault.

This is a general comment on the support I received from Joyner-USA in Phoenix, AZ.  I needed one headlight assembly for my Renegade because the mounting pin was broken.  Duct tape and bailing wire held it in place for a few years.  To my surprise, they had them IN STOCK.  I bought two and kept one of  my good old ones as a backup.   They completed their move to a new address at 2415 S 18th Pl, Phoenix AZ from their former Riverside location.  As a gift, Jake gave me two T-shirts.  He said he as most of the parts for my  2014 Joyner Renegade.  I looked at his yard and he has several engines and UTVs in stock, mostly the 1100cc engines and several Renegades.  Maybe a Trooper or two was buried in there somewhere.  Everything was crated and outdoors.  I hope he moves his inventory indoors, out of the weather.  Their website says their hours are 9:00AM - 5:00PM but their actual hours are 10:00AM - 5:00PM.  I arrived at about 9:20AM and no one was there; place locked up.  I was a little upset that with a 9:00AM opening, someone should have been there.  I was concerned that I made a 70 mile round trip for nothing.  Fortunately, one of his employees showed up and told me of their later hours.  So, everything turned out fine.  I got the parts I needed and two T-shirts.  This is based upon a one time, 1st time experience.  I hope future vists are just as good.

Gerry Rookie

Gerry

Posted
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I was there a few weeks ago to pick up some shocks, wheel bearings and some suspension parts. Also was given 2 T shirts (score!). They had all the parts I needed in stock. I live in Quartzsite AZ so it's about 150 miles each way. Glad they are still up and running and it doesn't seem like they are going away anytime soon.

nascarcamshaft Rookie

nascarcamshaft

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Posted
On ‎4‎/‎22‎/‎2019 at 6:08 PM, mixfixdave said:

Glad you had a good experience...I have ordered parts from Joyner years ago and had great experience, the tech there was happy to answer my questions about some troubleshooting I was doing.

Who was the tech you talked to I emailed a tech there and he didn't know much and never got back to me even after many email asking for help.

Dan B Community Regular

Dan B

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Posted

I think he's pretty much a one-man operation   When I went there, there was him (I think his name was Jake) and a helper he hired about a month ago.  But at least I got good service from him.

nascarcamshaft Rookie

nascarcamshaft

Posted
Posted
26 minutes ago, Dan B said:

I think he's pretty much a one-man operation   When I went there, there was him (I think his name was Jake) and a helper he hired about a month ago.  But at least I got good service from him.

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