I haven't had any bad experiences with Massimo, but I haven't needed any repairs yet, either. I did need a new roof, as the original one blew off while it was being shipped. I bought mine through an eBay auction, so it was not covered by any warranty. They shipped out a new one without hesitation. I was expecting to have to pay, so this was a great thing for me. I've also been able to chat with a technician who has helped me with some questions. All around, it's been a good experience for me. However, there's some here who have not had such a good experience. I figure you will hear from them soon.