Quantcast
Jump to content


Recommended Posts

Posted

I spoke with Kawasaki customer service earlier this evening. They told me they had all of the parts necessary to take care of Stop Sale #1 (Fire Harzard). 

Stop Sale #2 (Steering Issue) is a bit more long winded. COVID-19 is definitely playing a role in slowing things down. However, they have found a manufacturer in Taiwan who is going to start supplying the parts needed for the fix although not in the numbers they had hoped for. The first shipment is supposed to arrive the first week of April with weekly shipments coming in after that.

Kawasaki is still trying to find a manufacturer here in the U.S. that can expedite the situation. 

It is anyone's guess which dealers will receive parts first.

Posted

It should make for some interesting conversations for the service departments when people read to stop driving their machines and call the dealer to schedule a repair only to be told parts aren't available to fix them.

  • Like 1
Posted

I went to visit a man and his wife today on their farm and they had a Kubota side by side there. There was some coveting going on at that place!! I convinced myself that if they made a gas version, I’d buy it. 

  • Haha 2
Posted

I talked to the parts department at my dealer and they ordered my parts for the recall this last Thursday and said they should be there on Tuesdays. So parts are on there way in and I should be getting mine this next week.  

Posted
1 hour ago, Jacob said:

I talked to the parts department at my dealer and they ordered my parts for the recall this last Thursday and said they should be there on Tuesdays. So parts are on there way in and I should be getting mine this next week.  
 

I am considering this to be bragging!

Posted
3 hours ago, lakebob said:

My dealer told me (yesterday) that parts were still not available and were at least 2 weeks out...  frustrating - don't know what to believe.

Unfortunately, my dealer just said (today) "several weeks". I agree with you wholeheartedly. I don't have any idea who to believe anymore.

Posted

My salesman told me they were not allowed to order them until the 27th and that was only for utvs that were already sold.   My dealer put me down as an owner and got them coming in.   Either way I should find out Wednesday  if everything is in and they are repairing it.   If we are allowed to leave our houses.  Hahaha. 

Posted
2 hours ago, Jacob said:

My salesman told me they were not allowed to order them until the 27th and that was only for utvs that were already sold.   My dealer put me down as an owner and got them coming in.   Either way I should find out Wednesday  if everything is in and they are repairing it.   If we are allowed to leave our houses.  Hahaha. 

Does this mean those of us that made a stop sale deposit a few months back are now bottom feeders for parts availability?

Posted

I did the same thing.   I guess it just depends what your dealer does and how your dealer considers you.   I would say if you put a deposite down on the unit then you are technically an owner. And that's how my dealer considered me.  That's not to say yours will do the same.  

Posted

Thank you for the information.  I know that I, and most likely others would appreciate it if you kept us posted on how this progresses for you.

Posted

Got a call from Kawasaki Customer Service

this evening...she told me that:

1) both the corrections had been approved (already knew that from this forum)

2) they have parts sourced for the engine fire problem (knew that also)

3) they would know more about the parts for the steering column hopefully by the end of the month (contradicts what other members on here are being told).

I guess we should rejoice in the small victories but it appears that my local dealership will be closed for a while due to the Coronavirus...unless they start selling the essentials - groceries, drugs or alcohol. 

Posted

As is mine. They told me their service department was considered an essential service. Of course, they sell and service automobiles as well.

Posted

I’m not sure if mine will open or not. They are closed on Mondays under normal hours. I’m not sure how they would be considered essential but maybe the service department will. 

Posted

Today (March 23) my dealers service department told me they were "hoping" all necessary parts would arrive this week.

They also said that the machines held up in the stop sale were the #1 priority for parts preference. 

Posted

Update on the status of our 2020 Mule purchase.  We had to undp our loan.  The credit union couldn't support a loan on a unit that was no in our possession and not insured by us.  Our dealer  called us last week. and said that the parts were approved by the FCPA  and the they should be coming in soon.- next 2-3 weeks. So if all things go as expected we should have our mule by the first part of April.  we, of course will have to redo the loan. 

Posted

Just from an engineering / manufacturing point of view (I'm electrical, so grain of salt here) the cover should be a stamped piece, or maybe even molded - same difference, you make one and then you make 10000. the steering shaft, now that has to be cut, maybe turned, maybe threaded, Someone has to touch each one - that's the part that's going to be as rare as TP (sorry) - Since i got ya, I have put every incentive dollar into dressing my pro-fx out; adventure package and curtis plow. I am coming unglued waiting for it.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Popular Now

  • Similar Topics

    • By Sidewinder
      All mid 2008 through 2014 Polaris RZR 800 series have a big problem with the rear differential pinion nut backing off, allowing the pinion gear to shoot into the rear differential, destroying the rear differential. This has happened with machines with as little as less than 100 miles on them! Reports indicate that there are no problems, nor warnings, until the rear differential grenades, locking the rear axles solid! This requires the machine to be lifted onto a trailer, to be transported for rear differential replacement, as it destroys the case. After failure, rear differential replacement can be quite expensive: labor alone can run from $800-$1200 and a new OEM Spicer rear diff, if you can find one, can run from $1700-$2500! So, if you own any Polaris RZR 800 series between the years of 2008-2014, I recommend that you do this repair before further use of your machine. personally, I have grounded my machine until it can be done. Please check the online post for your own awareness.

    • By fikey
      I am about 6 months in to owning my 520. It is used mainly to run back and forth to our barn and shop. Occasionally, I run it up and down a few fairly steep hills on the property. One day, as I was going up one of the hills, the motor started sputtering and a tremendous amount of smoke was coming out of the exhaust. I was near the top and it made it (sputtering) up. Once back on the flat, I made it home. I loaded it on the trailer and took it back to the dealer. They said they checked everything out and found no issues. Over the next month or so, I only had occasion to go up hills once or twice with no issue. Then one day, again as I was going up a hill, the engine sputtered, giant plume of white smoke and then the engine died. 30 seconds later, started up and made it to the top. Repeated the route (down and up) and the same thing happened again. Called the dealer and their head of service said he would come out and wanted to see it first hand. He came out a few days later and repeated the route several time and it never happened with him in it. I had videoed the whole thing on one of the times it happened to me, but since it happens intermittently, could not produce it when he was here. I told him that I had checked the temperature, the oil level and the antifreeze level after each occurrence and they were normal. I asked him to call Kubota and ask what the possibilities were and that I am not fond of it dying on the hill and blowing the smoke and I didn't want to wait until something catastrophic happened to figure it out. When I followed up, they had no answers (which doesn't exactly please me). Any ideas? The attached photo was the start of the smoking. Didn't know how to upload the video of the whole thing, but it fogged the whole area.

    • By RBonds007
      I bought this SxS brand new.  A couple of years after I bought it, I became disabled.  Thus it has only 47 miles and around 16 hours of use.  I have no need to keep the SxS.  I am in Foley, Alabama.  It is very hard for me to get in out of the Challenger.  I would like to sell the set, 2019 Challenger 400, trailer and uninstalled winch (this was bought brand new as well, someone was supposed to help this newbie install and we never got around to doing this). I want  $6500 for the whole set OBO (Serious offers only).











    • By Butch
      I have a AXIS 700 EFI Fuel pump pressure stays at 40 psi and when return line is blocked the pressure goes to 60 psi. and wll only run with return line closed. 
×
×
  • Create New...